In 1996 some friends and I published Wench, the feminist zine–what we called it in those days–which attracted some trolls (surprise!) Things haven’t changed that much, except that the leaders of our social media platforms aren’t doing much to moderate or manage their communities. As a reminder for some of my friends who just starting their careers as online feminists, a short guide:
Don’t “feed the trolls” by responding or using your social capital to amplify them
Block and ignore them
Amplify people who should be heard
Publish a text that refutes the trolls arguments without mentioning them
You don’t need to participate in every conversation
Why Getaround forcing you to use Facebook is a user-hostile act.
Getaround is a new service that allows people to share their cars. The company installs software that locks and unlocks the doors using their app, enables the car to drive. I have used it twice now, it works well
But Getaround does something truly un-sharing-economy friendly: they force everyone, including car owners, to log in using a Facebook ID. There is no ability to log in using an email address. This goes against any kind of “sharing” that might take place between the car sharers themselves, as Facebook accounts go to a single person. A family, or car co-owners, cannot share their car on Getaround, unless they all use the same Facebook account. Having a Facebook account used by more than one person violates Facebook’s terms of service.
Worse, forcing people to subscribe to other company’s products in order to use their service–and sign the terms of service with another company, especially one with a dubious record of respect for their users–is user hostile behavior.
When asked, Getaround says they are doing this because they don’t want to be responsible for trust and safety themselves–they want to rely on Facebook to do that for them. The makers of Getaround don’t really understand how reputation systems work–reputations can’t move from one system to another. You can be an ax murderer in real life, but if you ship quality products on time, you can maintain an outstanding A++ WOULD BUY AGAIN reputation on eBay or Etsy. Nothing on Facebook determines if someone is a reliable driver, there are no mechanisms for feedback on someone’s honesty or responsibility, cleanliness or consideration of others. And you can make a new Facebook account as easily as you can make a new email address.
You can tell what company’s values are by what they focus on, and what they take the time to build. Getaround doesn’t seem to value user sharing and user reputation. Other sharing services put a higher value on users ability to share and on their users reputation. AirBnB, for example, allows email logins, and has built their own advanced and thorough reputation system specifically addressed to the needs of their community. Getaround car owners cannot share responsibility for a car on their service and absolve themselves of trust and safety responsibility as to their users reputation.
A better sharing economy service would not do that.
It’s hard to pick a side in the Gawker-Thiel-Hogan lawsuit, reported today in Forbes. Billionaire Peter Thiel appears to be funding Hulk Hogan’s lawsuit against Gawker Media, but the lawsuit and its outcome are a mere sideshow to the main story which is that this case is a terrifying development for those of us who value a free, democratic media. What is most frightening about this lawsuit is that the press has always played a significant role in defending the small and powerless against the big and powerful. Gawker has played this role in its own tabloid style, but Thiel’s funding of this lawsuit shows how money can protect that power through third-party litigation funding.
Lawsuits like these can have a chilling effect on the rest of the media industry, said First Amendment expert Peter Scheer, as they may encourage other wealthy individuals to back litigation against media companies that run unflattering stories about them.
“That’s often the purpose of these cases,” said Scheer, the director of the First Amendment Coalition. “Winning is the ultimate chilling effect, but if you can’t win the case, you at least want the editors to think twice before writing another critical story about you.”
Champerty, as third-party litigation funding used to be called (and should probably be called again!) was formerly a crime, but the commercial litigation finance industry has been growing in recent years . It’s most commonly used as a form of speculation, in which “investors” seek potentially lucrative lawsuits, from which they receive a percentage, or as a means of protecting and expanding a company’s business. But the Thiel funding, coming as it does from a billionaire, is not an investment, but the settling of a personal vendetta against a media company by someone with the money to drive a company to ruin through litigation.
Generally, people avoid frivolous lawsuits because it often exposes them to as much scrutiny as those they sue, so what is significant about this case is that by funding Hogan behind the scenes, Thiel could get his revenge, escape exposure, and influence the outcome of the case. Hogan’s lawyers made decisions against Hogan’s best interests, withdrawing a claim that would have required Gawker’s insurance company to pay damages rather than the company itself–a move that made Nick Denton, Gawker Media’s founder and CEO, suspect that a Silicon Valley millionaire was behind the suit. Gawker Media may or may not survive the suit in which Hogan was handed down a judgement of $140 million, which the publisher has appealed.
My hope is that the high profile of this case will hasten legal reform. The ethical dodginess of this type of funding is well known–after all champerty was once illegal.
“There has always been discomfort about the role of money in the profession,” says Geoffrey Miller, co-director of New York University School of Law’s Center for Civil Justice. By adding investors to the litigation ecosystem, “are we losing something?” he asks. “Do we degrade our professionalism? Do we create in the public’s mind the sense that law is all about the money?” Well, yes.
Nick Bilton: One of the realizations I’ve had about startups is that they take on the DNA of their founding fathers or mothers. Caterina Fake told me when they started Flickr that they wanted it to be a pleasant experience and a happy platform. So with the first few thousand photographs that were up there, all the employees at Flickr wrote all these really nice notes. Even if it wasn’t the most beautiful photo, they’d say, This is the most beautiful photo I’ve ever seen. I love the framing. It created, from the beginning, this very happy place.
There are many true things in Nick’s statement in an article about Twitter in Fast Company. We very consciously created the comments section of Flickr, we did want Flickr to be a happy place, and for a long time it was. We wanted people to behave in a civilized way, and they did. We did not want to comments to devolve into glib pronouncements, snarky putdowns and ad hominem attacks as they so often do. We wanted real connection, appreciation and human flourishing.
However, we never exhorted people to say something was beautiful that was not beautiful, and Flickr, and I, and the team were all deeply committed to the idea that you honor the wholeness of people, and that your comments be thoughtful. The team was encouraged to participate in all the conversations, because it is the founding team that determines how the software will behave, who set the tone, define the limits of what is tolerated on the service, which I wrote about in Wired.
The idea was the opposite of blanketing the comments sections with compliments, superlatives or “Likes”. We tried to think about the photos we were looking at. Say something thoughtful. And that was what we were with great effort building into Flickr’s comments sections, which can easily become transactional, liking, and hearting,”Great!””Beautiful”,”Love it”! and on to more liking and hearting. Thinking about things takes time. It’s a slower internet. It’s a better internet.
There was a recent update to the Oxford Junior Dictionary, and someone noticed that many words describing nature had disappeared. The Guardian says:
Under pressure, Oxford University Press revealed a list of the entries it no longer felt to be relevant to a modern-day childhood. The deletions included acorn, adder, ash, beech, bluebell, buttercup, catkin, conker, cowslip, cygnet, dandelion, fern, hazel, heather, heron, ivy, kingfisher, lark, mistletoe, nectar, newt, otter, pasture and willow. The words taking their places in the new edition included attachment, block-graph, blog, broadband, bullet-point, celebrity, chatroom, committee, cut-and-paste, MP3 player and voice-mail.
I’ve long spoken of the idea that much social media has turned into “social peacocking” — showing yourself in a favorable light online, presenting only the happy moments, a “highlights reel” of your life, so to speak, and how this leads to FOMO in others. Look at me: here I am doing cool things, in interesting places, with beautiful people. This has always given me some pause. When I look at Flickr and Findery, two social media companies I’ve built, they are not, I hope, venues for presenting the air-brushed version of one’s life. So many of the new social networks seem to encourage it. They seem pretty, but shallow.
It occurred to me that the real problem was not the showing off. The eminence grise that was Carl Jung showed us what can happen to those who stay on the sunny side, and only on the sunny side of life. Jung posited the idea of The Shadow, the dark side of one’s character. The Shadow is not only what is evil, but what is petty, selfish, childish, annoying, and usually unconscious. The more a person acknowledges his shadow, and brings it into consciousness, the healthier and more whole the person will be. But if driven underground and sent into hiding, The Shadow will take on a life of its own, like Dr. Jekyll and Mr. Hyde.
Ursula LeGuin wrote a magnificent essay, “The Child and the Shadow” (which I collected quotes from last year), in which she discusses the fairy tale “The Shadow” by Hans Christian Anderson. In the story a man allows his shadow to leave him, and the shadow goes on to live its own life, without the positive side of its character. Eventually the Shadow has grown strong, and the man has grown weak, and the Shadow come back and murders the man. LeGuin writes:
If the ego “is weak, or if it’s offered nothing better, what it does is identify with the “collective consciousness.” That is Jung’s term for a kind of lowest common denominator of all the little egos added together, the mass mind, which consists of such things as cults, crees, fads, fashions, status-seeking, conventions, received beliefs, advertising, pop cult, all the isms, all the ideologies, all the hollow forms of communication and “togetherness” that lack real communion or real sharing. The ego, accepting these empty forms, becomes a member of the “lonely crowd”. To avoid this, to attain real community, it must turn inward, away from the crowd, to the source: it must identify with its own deeper regions, the great unexplored regions of the Self. These regions of the psyche June calls the “collective unconscious,” and it is in them, where we all meet, that he sees the source of true community; of felt religion; of art, grace, spontaneity, and love.
Social peacocking is life on the internet without the shadow. It is an incomplete representation of a life, a half of a person, a fraction of the wholeness of a human being. It’s the lonely crowd, the network and society, and not the community, as Tonnies would have it. As Jyri Engestrom observed, it’s implied in Google’s mantra “Don’t Be Evil.” That’s the Yang without the Yin. We have to bring The Shadow back into our technology if we are to live there and find our humanity reflected back to us. In our strivings to be better, we must not forget to be whole.
1. Talk about the overarching goal, why you are building what you’re building, and for whom
2. Talk about the whole product
3. No references to size (Massive, Huge, Gargantuan)
4. No references to war or assassination. (Ninja, Killer, Slaughter)
5. No references to defeating or subordinating others: (World Domination, We Rule)
One of my favorite diagrams is from Stewart Brand’s book “The Clock of the Long Now” Derived from a diagram in Brand’s prior book “How Building Learns”, alongside an idea of Freeman Dyson’s, Stewart Brand expands on the idea of the pace layers of civilization in The Clock of the Long Now. Here are some note from the chapter in which this diagram appears:
“The fast parts learn, propose, and absorb shocks; the slow parts remember, integrate, and constrain. The fast parts get all the attention. The slow parts have all the power.
We can examine the array layer by layer, working down from fast and attention-getting to slow and powerful. Note that as people get older, their interests tend to migrate to the slower parts of the continuum. Culture is invisible to adolescents but a matter of great concern to elders. Adolescents are obsessed by fashion, elders bored by it.
The job of fashion and art is to be froth: quick, irrelevant, engaging, self-preoccupied, and cruel. Try this! No, no, try this! Culture is cut free to experiment as creatively and irresponsibly as society can bear. From all this variety comes driving energy for commerce…and the occasional good idea or practice that sifts down to improve deeper levels, such as governance becoming responsive to opinion polls, or culture gradually accepting multiculturalism as structure instead of grist for entertainment.
If commerce is completely unfettered and unsupported by watchful governance and culture, it easily becomes crime…Likewise, commerce may instruct but must not control the levels below it, because commerce alone is too shortsighted.
Infrastructure, essential as it is, cannot be justified in strictly commercial terms. The payback period for such things as transportation and communication systems is too long for standard investment, so you get government-guaranteed instruments such as bonds or government-guaranteed monopolies. Governance and culture must be willing to take on the huge costs and prolonged disruptions of constructing sewer systems, roads, and communication systems, all the while bearing in mind the health of even slower “natural” infrastructure, such as water, climate and so on.
Education is intellectual infrastructure; so is science. Very high yield, but delayed payback.
Culture’s vast slow-motion dance keeps century and millennium time. Slower than political and economic history, it moves at the pace of language and religion. Culture is the work of whole peoples.
As for nature, its vast power, inexorable and implacable, continues to surprise us….When we disturb nature at its own scale, as with our “extinction engine” and greenhouse gases of recent times — we risk triggering apocalyptic forces. Like it or not, we now have to comprehend and engage the still Longer Now of nature.
The division of powers among the layers of civilization allows us to relax about a few of our worries. We should not deplore rapidly changing technology and business while government controls, cultural mores, and so-called wisdom change slowly; that’s their job….The total effect of the pace layers is that they provide many-leveled corrective, stabilizing negative feedback throughout the system. It is precisely in the apparent contradictions of pace that civilization finds its surest health.”
Etsy’s work in creating a friendly place for women in tech should be widely emulated. Don’t just sit and wait for women to apply for jobs. Make sure your company is friendly to women. Let it be known that you are interested in recruiting and retaining women. Build your own pipeline for applicants.